Product:
Q: Is this suitable for sensitive skin?
A: Yes! Made with nickel-free 925 Sterling Silver.
Q: Can I mix designs for wholesale orders?
A: Yes. Mix butterfly, leaf, or floral styles with a 50-piece MOQ.
Q: How to maintain the jewelry?
A: Store in the included anti-tarnish pouch; no polishing required.
Shipping:
Q: Order processing time?
A: 1-2 business days after payment confirmation.
Q: Delivery time to my country?
A: Standard shipping: USA 5-7 days, Europe 7-10 days, Asia/Oceania 3-5 days. Customs may add 2-5 days.
Q: Expedited shipping options?
A: Add $15 for 30-50% faster delivery. Contact for bulk air freight quotes.
Q: Which carriers do you use?
A: DHL/FedEx (express) and EMS/China Post (economy).
Q: How to track my package?
A: Use the tracking number in your order confirmation email. Contact us if issues arise.
Q: Customs delays?
A: We provide invoices/HS codes in advance. Free return shipping if duties are refused.
Q: Can I change the shipping address?
A: Free changes within 6 hours of payment. After processing, a $10 fee applies.
Q: Is this suitable for sensitive skin?
A: Yes! Made with nickel-free 925 Sterling Silver.
Q: Can I mix designs for wholesale orders?
A: Yes. Mix butterfly, leaf, or floral styles with a 50-piece MOQ.
Q: How to maintain the jewelry?
A: Store in the included anti-tarnish pouch; no polishing required.
Shipping:
Q: Order processing time?
A: 1-2 business days after payment confirmation.
Q: Delivery time to my country?
A: Standard shipping: USA 5-7 days, Europe 7-10 days, Asia/Oceania 3-5 days. Customs may add 2-5 days.
Q: Expedited shipping options?
A: Add $15 for 30-50% faster delivery. Contact for bulk air freight quotes.
Q: Which carriers do you use?
A: DHL/FedEx (express) and EMS/China Post (economy).
Q: How to track my package?
A: Use the tracking number in your order confirmation email. Contact us if issues arise.
Q: Customs delays?
A: We provide invoices/HS codes in advance. Free return shipping if duties are refused.
Q: Can I change the shipping address?
A: Free changes within 6 hours of payment. After processing, a $10 fee applies.